Returns & Exchanges

At Tilly Living, we want you to be completely enamored with your home decor, which is why we offer a 30-day return policy for items in their original condition. If your purchase doesn't perfectly fit your space, we are here to ensure a smooth and hassle-free exchange or refund process.

1

Initiate Your Request

Contact our dedicated support team via email with your order number and the reason for your return to receive a Return Authorization.

2

Prepare Your Package

Carefully pack your items in their original packaging, ensuring all labels and protective materials are intact to prevent damage during transit.

3

Ship It Back

Affix the provided shipping label to your parcel and drop it off at any authorized carrier location, keeping a copy of your tracking number.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing