Frequently Asked Questions

Everything you need to know about bringing comfort and style to your home.

What is the typical shipping time for Tilly Living orders?

We process all orders within 1-2 business days. Domestic shipping typically takes 3-7 business days, while international orders may take 10-15 business days depending on your location.

Do you offer a warranty on your home decor and furniture?

Yes, all Tilly Living products come with a 12-month limited warranty covering manufacturing defects to ensure the highest quality for your home.

What is your return policy if I change my mind?

We want you to love your space. If you are not satisfied, you can return unused items in their original packaging within 30 days of delivery for a full refund.

How can I track the status of my delivery?

Once your order ships, you will receive an email with a unique tracking number and a link to our tracking portal so you can monitor your package's journey.

Are the materials used in your products eco-friendly?

Tilly Living is committed to sustainability. We prioritize ethically sourced woods, organic textiles, and recycled packaging materials whenever possible.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Afterpay.